Refund Policy

Last updated: December 28, 2025

7-Day Money-Back Guarantee: We stand behind the quality of our research reports. If you're not satisfied with your purchase, you may request a full refund within 7 days of delivery.

Eligibility for Refunds

You are eligible for a full refund if:

You request a refund within 7 days of receiving your research report
The data provided does not match the specifications you ordered (e.g., wrong industry or location)
The contact information has a validation rate below our guaranteed minimum (85%)
Technical issues prevented you from accessing or downloading your report

Non-Refundable Situations

Refunds are not available in the following cases:

More than 7 days have passed since delivery
You have already used the data for outreach campaigns
The request is due to a change of business needs after purchase
Custom research orders that have been completed to specification

How to Request a Refund

To request a refund:

Email us at info@leadideal.com with subject line "Refund Request"
Include your order ID and the reason for your request
We will review your request within 2 business days
Approved refunds are processed via PayPal within 5-7 business days

Important: All refund requests are reviewed on a case-by-case basis. Abuse of this policy may result in account restrictions.

Partial Refunds

In some cases, we may offer a partial refund or credit:

If only a portion of the data was unusable
If you experienced partial service disruption
As a goodwill gesture for first-time customers

Contact Us

If you have questions about our refund policy:

Email: info@leadideal.com
Phone: +972-50-3487788
Address: Hefziba 8, Haifa, Israel